We are confident you will be delighted with your purchase. However, should you need to return your item, we have the following guidelines for returns:

Products must be returned within 14 days of receiving them.
Products must be unworn and undamaged.
Your item must be returned with any GIA certificates or gemstone grading reports and all supporting paperwork that came with it.
Jewellery missing any of its original diamonds or gemstones cannot be returned.
Jewellery must not have been adjusted in any way by any other jeweller or anyone else.
Bespoke commissions, personalised items, replicas, or engraved items are excluded from our returns policy unless faulty.

** If your purchase meets the above criteria, a refund will be issued within 28 days of return. Please note: if you have lost your GIA certificate or gemstone grading report, this can be replaced; however, it is a lengthy and expensive process. Therefore we reserve the right to deduct a £450 fee per certificate to cover the costs if your jewellery is returned without the original GIA certificate.

In the extremely rare event that items are found to be damaged or defective on delivery (through no fault of your own), the item can be repaired or replaced, or you will be fully refunded. If you are unsure whether your jewellery can be returned, please contact us by emailing info@mouza.co.uk or calling us on 07888888779.