At Mouza Fine Jewellery, we are confident that you will love your purchase. However, should you need to return an item, the following guidelines apply. Please note:

we currently only ship and accept returns within the UK.

Items Excluded from Our Returns Policy

Bespoke commissions, personalised items, engraved pieces, quick turnaround orders unless the item is found to be faulty. This includes adjustments such as resizing or alterations after purchase.

Return Guidelines

• Returns must be initiated within 14 days of receiving your item.
• Items must be unworn, undamaged, and returned in their original condition.
• The original GIA certificate or gemstone grading report, along with all accompanying paperwork, must be included.
• Jewellery with missing diamonds or gemstones, or items that have been adjusted by another jeweller or third party, cannot be returned.

If your purchase meets these criteria, a refund will be issued within 28 days of the item being returned.

GIA Certificate Replacement Fees

If the GIA certificate is missing, we can arrange a replacement. However, as this process is lengthy and costly, we reserve the right to deduct a £450 fee per certificate

to cover these costs from your refund.

Faulty or Damaged Items

If your item is damaged or defective upon delivery (through no fault of your own), we will arrange for it to be repaired, replaced, or fully refunded.

Exchanges

In certain circumstances, we may consider offering an exchange for an item of similar or greater value within 15 days of purchase,

subject to management’s discretion. An exchange may incur restocking or production fees. If a bespoke or quick-turnaround order is cancelled during production, costs incurred up to that stage may also apply.

Preparing Your Return

All returns must be pre-arranged

with a Mouza Fine Jewellery consultant. Please contact us by emailing info@mouza.co.uk or calling 07888888779 before returning your item.

Steps to Return Your Item:

1. Confirm your return with your Mouza Fine Jewellery point of contact.
2. Package the item in its original packaging, including all certificates and paperwork.
3. Avoid mentioning jewellery or valuables on the package to ensure security. Instead, address the package as follows:
   “[Name of Consultant]”
   Unit 4, 99 Hatton Garden London, EC1N 8NX
4. Use Royal Mail Special Delivery Guaranteed for all returns within the UK. Ensure the parcel is tracked, insured, and proof of posting is obtained.

Please note: we do not cover return shipping costs,

including those for resizing, alterations, or other adjustments.

Important Notes

• Returns not pre-arranged or those that do not meet the above criteria may be rejected, and Mouza Fine Jewellery will not be liable to refund, repair, or replace the item.
• Any replaced or newly set ring is non-returnable and non-exchangeable.

For further information, please contact us at info@mouza.co.uk or call 07888888779.