Aline Diamond Engagement Ring

Delivery Policy for Mouza Fine Jewellery

Free Delivery Within the UK
At Mouza Fine Jewellery, we offer complimentary delivery on all orders within the UK.

Once your purchase is finalised, we will contact you to confirm your preferred method of receiving your jewellery either collecting it directly from our Hatton Garden showroom or opting for our secure delivery service.

Delivery Details
If you choose delivery, please ensure you are available to sign for your item, or provide an authorised recipient to do so on your behalf. We will notify you a day before the delivery to help you make arrangements.

For Made to Order, Jewellery usually take 3 to 4 weeks to craft, but we will confirm the exact timeline when you place your order. If you need your item sooner, please contact us before ordering, as we may be able to accommodate expedited production and shipping.

UK Delivery Service
All items shipped within the UK are delivered using Royal Mail Special Delivery Guaranteed (Next Day Service).

This ensures your jewellery is tracked, fully insured, and arrives promptly.

Packaging

Your Mouza jewellery will be beautifully presented in a luxurious case. For security and discretion, the outer protective packaging will be plain, with no branding or indications of the contents. The return address will be listed as "Mouza London" for insurance purposes.

Collection Option
If you prefer, you can collect your jewellery from our Hatton Garden showroom. The person collecting the item must be the one who placed the order and will need to present proof of identity.

In Case of Delivery Issues
If your order does not arrive as expected, please contact our team immediately at info@mouza.co.uk

or call us on 07888888779.

We will assist you in resolving the issue promptly.

Insurance Recommendation
While your order is fully insured by Mouza Fine Jewellery during transit, we recommend arranging insurance coverage for your item once it is in your possession.

At Mouza, we take pride in ensuring that every piece of fine jewellery is delivered securely and discreetly, with exceptional care and attention to detail.

At Mouza Fine Jewellery, we are confident that you will love your purchase. However, should you need to return an item, the following guidelines apply. Please note:

we currently only ship and accept returns within the UK.

Items Excluded from Our Returns Policy

Bespoke commissions, personalised items, engraved pieces, quick turnaround orders unless the item is found to be faulty. This includes adjustments such as resizing or alterations after purchase.

Return Guidelines

Returns must be initiated within 14 days of receiving your item.

Items must be unworn, undamaged, and returned in their original condition.

The original GIA certificate or gemstone grading report, along with all accompanying paperwork, must be included.

Jewellery with missing diamonds or gemstones, or items that have been adjusted by another jeweller or third party, cannot be returned.

If your purchase meets these criteria, a refund will be issued within 28 days of the item being returned.

GIA Certificate Replacement Fees

If the GIA certificate is missing, we can arrange a replacement. However, as this process is lengthy and costly, we reserve the right to deduct a £450 fee per certificate

to cover these costs from your refund.

Faulty or Damaged Items

If your item is damaged or defective upon delivery (through no fault of your own), we will arrange for it to be repaired, replaced, or fully refunded.

Exchanges

In certain circumstances, we may consider offering an exchange for an item of similar or greater value within 15 days of purchase,

subject to management’s discretion. An exchange may incur restocking or production fees. If a bespoke or quick-turnaround order is cancelled during production, costs incurred up to that stage may also apply.

Preparing Your Return

All returns must be pre-arranged

with a Mouza Fine Jewellery consultant. Please contact us by emailing info@mouza.co.uk or calling 07888888779 before returning your item.

Steps to Return Your Item:

Confirm your return with your Mouza Fine Jewellery point of contact.

Package the item in its original packaging, including all certificates and paperwork.

Avoid mentioning jewellery or valuables on the package to ensure security. Instead, address the package as follows:
“[Name of Consultant]”
Unit 4, 99 Hatton Garden London, EC1N 8NX

Use Royal Mail Special Delivery Guaranteed for all returns within the UK. Ensure the parcel is tracked, insured, and proof of posting is obtained.

Please note: we do not cover return shipping costs,

including those for resizing, alterations, or other adjustments.

Important Notes

Returns not pre-arranged or those that do not meet the above criteria may be rejected, and Mouza Fine Jewellery will not be liable to refund, repair, or replace the item.

Any replaced or newly set ring is non-returnable and non-exchangeable.

For further information, please contact us at info@mouza.co.uk or call 07888888779.

We are proud to offer a Lifetime Warranty on all our Mouza fine jewellery. If at any point you have concerns about your Mouza jewellery, please contact us by emailing info@mouza.co.uk or calling us on 07888888779 to discuss delivery of your item to our workshop.

If, upon inspection, your item is deemed to have a manufacturing defect, we will repair or replace the item accordingly. If the damage is not deemed to be a manufacturing fault, we will advise you on our repair services.

Diamonds and gemstones can have naturally occurring irregularities. Such natural characteristics will not be deemed a fault. However, our gemologists will advise you on stone quality and characteristics when purchasing, in accordance with its gem report.

To keep your Lifetime Warranty valid, the following conditions apply:

Mouza's Lifetime Manufacturer's Warranty is only available to the owner of the item and for items made by Mouza. Any alterations made by jewellers other than Mouza will void your warranty. Please make yourself aware of how to best care for your jewellery, or contact us at info@Mouza.co.uk for advice.